Patient Charter

VISION

  • To provide high quality, affordable and timely medical care to all, including the poor and needy.
  • To provide medical education and training that is useful to the common man.

MISSION

  • To establish a centre of excellence by demonstrating the highest standards of medical education, and encouraging training and independent thinking.
  • To lead by example in the field of modern medical science by facilitating multidisciplinary collaborative research.
  • To provide comprehensive, advanced tertiary health care services to the people of Himachal Pradesh in particular and the nation in the broader aspect.
  • To reduce Infant Mortality Rate (IMR) & Maternal Mortality Ratio (MMR).
  • To reduce the incidence of Communicable & Non-communicable diseases.

Trauma and Emergency

  • Emergency / Casualty services available 24*7.
  • These services are available throughout the year.
  • Anyone with urgent medical problem can seek consultation/treatment in the Emergency.
  • If Doctors decide that you need urgent medical intervention, you will be registered at the Emergency registration counter, and proper medical care will be provided promptly.
  • Emergency has dedicated team to provide urgent medical service.
  • We endeavour to provide medical care (incl. Investigation & treatment) at the earliest possible time.
  • In serious cases treatment/management gets priority over paper work like Registration/Medico- Legal requirements.
  • The Emergency is fully equipped with all modern gadgets like monitors, nebulisers, defibrillators, central O2 and suction supply etc.
  • All urgent investigations like Hemogram, Blood Biochemistry, Urine toxicology, Cardiac Biomarker, Blood Gas Analysis, ECG, USG, X-ray, C.T. Scan, etc. are available for casualty patients round the clock.
  • For any guidance/ assistance including financial help for poor and indigent patients, M.S.S.O. are available.
  • Facilities like patient trolleys are available at the entrance of Emergency.
  • Blood Bank 24*7
  • Cashless treatment of entitled AB-PMJAY scheme beneficiaries

CONTROL ROOM

  • Contact No. Mobile: 7018658001
  • Control Room functions round the clock, under Hospital Administration which deals with any administrative issues, provide assistance and listen to public grievances with regard to patient care.

REDRESSAL OF GRIEVANCE

  • Suggestions/complaints can be lodged in feedback register at OPD entrance.
  • Suggestion/complaint boxes are also available at all OPD and IPD floors.
  • Email: patientsupport[at]aiimsbilaspur[dot]edu[dot]in

PATIENT RIGHTS

  • Right to make informed decisions about treatment (including refusal).
  • Right to confidentiality of medical records.
  • Right to receive respectful and considerate care.
  • Right to education about condition, healthy living, rights & responsibilities.
  • Right to provide feedback, comments, or complaints.

PATIENT RESPONSIBILITIES

  • Respect doctors and healthcare workers.
  • Comply with hospital policies and guidelines.
  • Be available for appointments or notify hospital if unavailable.